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Shipping Policy

Overview

Thank you for choosing Jack Whitlock’s Photography for your poster needs. We are committed to delivering high-quality posters to customers worldwide through our partnership with Gelato, a leading print-on-demand service. This shipping policy outlines our delivery processes, costs, and terms to ensure you have a clear understanding of what to expect when you place an order with us.

How Our Shipping Works

Print-on-Demand Process

All our posters are printed on-demand using Gelato’s global network of over 140 print partners across 32 countries. This means:

  • Your poster is printed only after you place an order
  • Products are manufactured close to your delivery address whenever possible (95% of orders are produced locally)
  • This approach reduces shipping times, costs, and environmental impact

Production and Fulfillment

  • Processing Time: 1-3 business days for order processing and printing
  • Local Production: Most orders are produced in the same country as the delivery destination
  • Quality Assurance: Each poster undergoes quality checks before shipment

Shipping Options and Delivery Times

Domestic Shipping

  • Standard Shipping: 2-4 business days after production
  • Express Shipping: Expedited delivery (where available)

International Shipping

  • Standard International: 4-6 business days after production
  • Express International: Expedited delivery (where available)

Total Delivery Time: Processing time (1-3 days) + shipping time (2-6 days, depending on location and method)

Note: Delivery times may vary based on:

  • Product type and size
  • Production location and capacity
  • Shipping method selected
  • Local customs processing (for international orders)
  • Weather conditions or other unforeseen circumstances

Shipping Costs

Flat Rate Shipping

We do not offer flat-rate shipping prices.

Cost Calculation

  • Exact shipping costs are displayed at checkout before you complete your purchase
  • No hidden fees or surprise charges
  • For current shipping rates to your location, please add items to your cart and proceed to checkout

Shipping Destinations

Countries We Ship To

We deliver to over 200 countries and territories worldwide through Gelato’s global network.

Shipping Restrictions

  • We cannot ship to P.O. boxes for certain poster sizes
  • Some remote locations may have limited shipping options
  • Certain countries may have restrictions on specific materials or sizes

International Shipping Important Information

Customs and Duties

  • Delivered Duty Paid (DDP): For most countries, we use DDP service to pre-pay customs fees, ensuring smooth delivery
  • Customer Responsibility: In some countries, customers may be responsible for customs duties, taxes, and import fees
  • Customs Delays: International shipments may experience delays due to customs processing
  • Additional Fees: Any additional customs fees required by local authorities must be paid by the recipient

Countries with Special Requirements

  • China, Japan, South Korea: Shipping addresses must be provided in the local language
  • Brazil: Additional requirements for local tax regulations apply
  • High-Risk Customs Countries: Some destinations may require recipient action for customs clearance

Order Tracking

Tracking Information

  • You will receive a shipping confirmation email with tracking details once your order is dispatched
  • Track your order using the provided tracking number on the carrier’s website
  • Updates on delivery status are provided by our shipping partners

Shipping Partners

We work with trusted shipping providers including:

  • DHL
  • FedEx
  • Royal Mail
  • Local postal services and courier companies

Packaging

Protective Packaging

  • All posters are packaged with damage-resistant materials
  • Packaging meets local shipping requirements
  • Environmentally conscious packaging materials where possible

    Lost, Damaged, or Missing Orders

    Our Responsibility

    If your order is lost, damaged, or goes missing during shipping:

    1. Contact us immediately at support@jackwhitlock.photos
    2. Provide your order number and details of the issue
    3. We will investigate with our shipping partners
    4. Replacement or refund will be provided as appropriate

    Reporting Issues

    • Report any shipping issues within 30 days of the expected delivery date
    • For damaged items, please provide photos of the damage
    • We will work quickly to resolve any shipping-related problems

    Shipping Address Requirements

    Accuracy is Important

    • Ensure your shipping address is complete and accurate
    • Include apartment/unit numbers where applicable
    • Provide a phone number for delivery coordination
    • We are not responsible for delays or non-delivery due to incorrect addresses

    Address Changes

    • Address changes may be possible before production begins
    • Contact us immediately if you need to change your shipping address
    • Address changes after production has started may not be possible

    Business Days and Holidays

    Processing Schedule

    • Orders are processed Monday through Friday (excluding holidays)
    • Orders placed on weekends or holidays will be processed the next business day
    • Holiday seasons may experience longer processing and shipping times

    Holiday Shipping

    • During peak seasons (holidays, special events), allow extra time for delivery
    • We will post any shipping delays or cutoff dates on our website

    Special Circumstances

    Weather and Force Majeure

    • Severe weather or natural disasters may cause shipping delays
    • We are not responsible for delays caused by circumstances beyond our control
    • We will communicate any known delays to affected customers

    Large Orders

    • Orders weighing over 28kg may be shipped on pallets
    • Special delivery arrangements may be required for large orders
    • Additional delivery fees may apply for oversized shipments

    Contact Information

    Customer Support

    For any shipping-related questions or issues:

    • Email: support@jackwhitlock.photos
    • Response Time: We aim to respond within 24 hours

    Before You Contact Us

    Please have your order number ready when contacting us about shipping issues.

    Returns and Exchanges

    For information about returns and exchanges, please refer to our Refund and Return Policy or contact our customer service team.

    Policy Updates

    This shipping policy is subject to change from time to time to reflect updates in our services, shipping partners, or regulations. The most current version will always be available on our website.

    Last Updated: 17/07/2025

    Note: This policy is designed to provide transparency about our shipping processes. While we strive to meet all delivery estimates, shipping times are estimates and not guarantees. We appreciate your understanding and patience as we work to get your posters to you as quickly and safely as possible.